To help you get started and understand how the process works, we’ve included the answers to our most frequently asked questions below.
Do you accept insurance?
I currently accept most forms of Aetna and United Healthcare/Optum insurance, as well as Lyra EAP and self-pay. I provide services for clients using insurance through a large, national company called Headway. I can also provide a superbill document for you to use to file out-of-network claims with your insurance company for your reimbursement.
Where is your office located?
My office address is:
2255 Cumberland Parkway
Building 500-300
Atlanta, GA 30339
Building 500 is in the back, and my office is in Suite 300, which is the upstairs area. Look for my name on the suite’s door.
What are your office hours?
Mon-Wed 9:15am – 2:00pm.
Fri 9:15 am – 12:00 pm
My additional, telehealth-only hours are as follows: Mon-Wed 4:15 pm – 6:15 pm
Thurs 9:00 am – 2:00 pm
How much do therapy sessions cost?
How long are therapy sessions?
How do I schedule my free consultation?
The fastest way is to click HERE and choose a time that works with your schedule. You can also email me at martin@stillwatercounseling.com or call my office at 770 615 6300.
What should I expect during my first therapy session?
We’ll spend a little time getting to know each other first. After all, if you don’t feel comfortable, I won’t be helpful. I will have already read your paperwork if it was submitted by the previous day, so I’ll have a general idea of what you want to talk about. From there, each client gets a custom-tailored approach. Some clients need to tell their entire story while others need direction or just a little encouragement or coaxing to determine what they’d like to work on. I believe YOU are the expert on what it’s like to be you, so I will follow your lead. In some cases, I will direct our conversations to particular areas of need. My job is to challenge you toward appropriate growth, but above that, my job is to create and hold a safe emotional space for you.
How often should I have a therapy session?
What type of therapy do you use?
What is a telehealth (online therapy) session and how does it work?
Telehealth Therapy is any counseling that occurs via secure video conferencing platforms online. I am happy to offer it across the state of Georgia! See the Telehealth Therapy section for more details!
What is your cancellation policy?
What forms of payment do you take?
I require a debit/credit card to be on file. If you are uncomfortable with this and would like to talk about other reliable ways you can make immediate payments, then please let me know. Note for those using Aetna Insurance: ALL of your billing will be handled through a large national conglomerate called Headway. Headway will collect your copays and keep you informed of any changes to your billing responsibilities and benefits. To learn more about them, please visit www.headway.com
Schedule Your Free 15-Minute Consultation
Let’s start with scheduling a free, 15-minute consultation. This will be a short, simple conversation in which you can ask questions and we can both evaluate whether or not I can help you. If I can help, then we’ll schedule an appointment, usually within 2 weeks of the call. If I can’t help, I’ll refer you to someone who can.